Last edited by Kigabar
Wednesday, April 22, 2020 | History

7 edition of Customer Tells found in the catalog.

Customer Tells

Delivering World-Class Customer Service by Reading Your Customer"s Signs and Signals

by Marty Seldman

  • 372 Want to read
  • 16 Currently reading

Published by Kaplan Business .
Written in English

  • Customer services,
  • Business & Economics,
  • Business / Economics / Finance,
  • Business/Economics,
  • Consumer Behavior - General,
  • Customer Service,
  • Business & Economics / Customer Service

  • The Physical Object
    Number of Pages288
    ID Numbers
    Open LibraryOL8483921M
    ISBN 101419596098
    ISBN 109781419596094

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Customer Tells by Marty Seldman Download PDF EPUB FB2

Customer Tells, the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the “tell” means knowing the cards a competitor holds; in customer service, /5(3).

Combining the wisdom of cognitive psychologists, customer service experts, and poker professionals, 'Customer Tells' reveals how to quickly and accurately read customers. The text tells how communication style, body language, dress, reactions, facial expressions, and word choices reveal a customer's personality/5.

This book is about every kind of body language and verbal tell there is that you can use to determine what the other person is thinking. Books on lie detection alone often don't include this information.4/5(18).

Customer Tells, the innovative book by best-selling author Dr. Marty Seldman, Dr. Ben Sorensen, and John Futterknecht focuses on the key concept of the “tell”—the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the tell.

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Caro's book contains just over 20 tells, with a chapter on each tell, it's variations, and how to exploit it. It also gives a reliability scale for each tell which shows how /5. Here's the ratio: It takes roughly 40 positive customer experiences to undo the damage of a single negative review.

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